Refund & Return Policy

At Personalized Gift Hub, we take pride in delivering high-quality, personalized gifts. However, if you are not completely satisfied with your purchase, we’re here to help.

Returns & Exchanges

As most of our products are personalized and custom-made, we do not accept returns or exchanges unless the item is:

• Damaged or defective upon arrival.
• Incorrect due to an error on our part (wrong item, incorrect customization, etc.).

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your order with:

• Your order number.
• Clear photos of the product showing the issue.
• A brief description of the problem.

We will assess the issue and arrange for a replacement or refund, as applicable.

Refund Policy

Refunds will be issued under the following conditions:

• If the product is out of stock and you do not wish to wait for a restock.
• If the item arrives damaged or incorrect, and a replacement is not possible.

Refunds will be processed within 7-10 business days to the original payment method.

Non-Returnable Items

• Customized & Personalized Products (unless damaged or incorrect).
• Items that have been used, altered, or are not in their original condition.
• Orders reported after 24 hours of delivery.

Cancellations

• Orders can be canceled within 2 hours of placement. After this period, the order enters production and cannot be canceled.

Need Help?

For any issues or queries, please contact our support team.

Thank you for shopping with Personalized Gift Hub!